What is the refund policy if I cancel my Mathura Vrindavan tour package more than 7 days in advance?

If cancellation notice is received more than 7 days before your scheduled journey date, 100% of your advance token amount is refunded, deducting only nominal bank/payment gateway processing charges.

How long does it take to receive an approved refund?

Approved refunds are disbursed to your original payment method (UPI, Net Banking, or Credit/Debit Card) within 3 to 5 business days, along with a written payment transaction reference number.

What happens if our train to Mathura Junction is cancelled or delayed?

In the event of Indian Railways train cancellations, extreme weather, or medical contingencies, we adjust your cab pickup and reschedule your tour itinerary with zero penalty subject to cab availability.

100% TRANSPARENT DEVOTEE PROTECTION

Cancellation, Rescheduling & Refund Policy

Clear, devotee-friendly cancellation and refund guidelines for Mathura Vrindavan tour packages, private AC cabs, and customized Braj pilgrimage yatras. No hidden clauses or surprise penalties.

> 7 Days Notice100% Advance Refund

Date Flexibility6-Month Credit Window

Processing Speed3 to 5 Working Days

Payment ReversalDirect UPI / Bank Transfer

TIMELINE-BASED REFUND CRITERIA

Cancellation Notice Timelines & Refund Percentages

Advance token amounts are structured to cover vehicle allocation and hotel reservations. Here is our transparent timeline matrix:

Tier 1 Notice100% Refundable

More than 7 Days Before Journey Date

Full refund of the advance token amount, deducting only nominal payment gateway or banking transaction charges (if any). Zero cancellation fees charged by Trip My Vrindavan.

Initiated immediately upon receipt of cancellation notice.

Tier 2 Notice50% Cash Refund OR 100% Credit

3 to 7 Days (72 to 168 Hours) Before Travel

You have two flexible choices: receive a 50% cash refund of the advance token, OR convert 100% of the token into a future travel credit valid for 6 months for any date.

Travel credits can be transferred to friends or family members.

Tier 3 NoticeCab Credit + Hotel Pass-through

48 to 72 Hours Before Pickup Time

Vehicle reservation deposits remain adjustable for an alternative travel date. Hotel/dharamshala refunds strictly follow the third-party room policy shared in your initial quotation.

Any non-refundable hotel commitment is transparently itemized.

Tier 4 NoticeDate Rescheduling Support

Less than 48 Hours Before Arrival

Chauffeurs and vehicles are locked and hotels confirm rooms as non-refundable. We work proactively to adjust cab components to a postponed date subject to vehicle availability.

Speak directly with our supervisor for emergency relief.

COMPASSIONATE PILGRIMAGE PROMISE

Medical Emergencies, Extreme Weather & Train Disruptions

Pilgrimage yatras carry sacred emotional value for families. In unfortunate situations involving medical emergencies, severe seasonal fog causing highway closures, or Indian Railways train cancellations to Mathura Junction:

🏥 Medical Contingencies

Provide hospital or doctor documentation to waive normal cancellation fees and transfer 100% of cab advance to future dates.

🚆 Train Cancellations

If IRCTC cancels your train to Mathura Junction, Agra Cantt, or Delhi, we reschedule your private cab pickup at no penalty fee.

🌧️ Severe Weather / VIP Curfews

During unprecedented festival vehicular bans or road curfews, we adapt routes or reschedule your darshan without penalty.

TRANSPARENT SETTLEMENT WORKFLOW

How to Request a Cancellation or Refund

A hassle-free 3-step settlement procedure ensuring transparency and direct transaction tracking.

Send Cancellation Notice

Message your assigned tour coordinator on WhatsApp at +91 95571 04160 or email info@tripmyvrindavan.com mentioning your Booking ID / Travel Date.

Written Calculation & Review

Our desk calculates eligible refund / credit voucher within 4 working hours and shares transparent breakdown via WhatsApp / Email.

Disbursement in 3–5 Days

Approved funds are reversed directly to your original UPI account, bank debit/credit card, or NEFT within 3 to 5 business days with proof UTR.

FREQUENTLY ASKED QUESTIONS

Common Questions About Refunds & Rescheduling

Can I reschedule my pilgrimage tour instead of cancelling?▼

Yes! If you notify us between 3 to 7 days before travel, 100% of your advance token amount can be converted into a travel credit voucher valid for 6 months for any future Mathura, Vrindavan, Govardhan, or Braj yatra date.

How are refunds paid back?▼

Approved refunds are returned to the original payment source (Google Pay, PhonePe, Paytm UPI, Net Banking, or Credit/Debit Card). We provide a formal payment receipt along with the bank reference (UTR) number.

What if my flight or train to Delhi/Mathura is cancelled?▼

In case of documented transit cancellations by airlines or Indian Railways, we waive cancellation penalties and adjust your cab pickup to your rescheduled arrival slot at zero extra charge.

Where can I read the full terms of booking?▼

For detailed chauffeur guidelines, vehicle luggage allowances, and local temple management trust rules, please visit our Terms & Conditions Page.

HAVE A BOOKING OR CANCELLATION QUERY?

Talk Directly with Our Resident Brajwasi Desk

Get immediate assistance with tour rescheduling, date changes, or refund status without navigating IVR menus.

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